provides improvements over more traditional methods of communication in a number of ways: All online communication - both outgoing and incoming - is logged together ensuring that, where necessary, the complete history is always available All communications are encrypted from the moment they are entered, ensuring that they cannot be intercepted and/or read by any unauthorised person All online communication is made accessible to all relevant parties, thus ensuring that nothing is lost and everyone concerned has access to a complete record at all times Access to each mail box can be controlled so that information is made available to as many or as few as is necessary. With the inclusion of telephone and document logging software, can provide an organisation with the ability to monitor and control all client communication. Back Office facilities such as Bulletin Boards and Staff Profiling, enable an organisation to strengthen teamwork, even where people are physically dispersed. The real strength of Internet and Intranet applications is the ability to allow people to communicate and share information, this is a strength that exploits to the full. The Document Library facility continues the philosophy of providing access to information when and where it is required. The Management Information provided by allows managers to maintain control over the complete process, being able to both monitor what goes on and to allocate tasks to make best use of available resources.